Shipping Policy

Order processing

Orders placed before 2:00 PM ET on a business day ship the same day. Orders placed later, on weekends or on US holidays ship the next business day. You'll get a confirmation email at checkout and a second email with tracking the moment your label is scanned.

Delivery times and rates (USA)

Choose the shipping option that works best for you at checkout. Standard shipping is included with every order.

Tracking your order

Every shipment includes carrier tracking. Tracking can take up to 24 hours to show movement after the label is created — that's normal and doesn't mean the package is stuck.

Can't find your tracking email? Check your spam or junk folder, then email support and we'll resend it.

Address accuracy

Please double-check your shipping address at checkout. We can change an address before the label is created — contact us fast if you spot a mistake.

Packages returned as undeliverable due to an incorrect address are refunded minus actual shipping cost, or reshipped once the correct address is confirmed.

International shipping

• We ship to Canada and select international destinations.
• Typical transit is 7–15 business days depending on destination and customs.
• Duties, taxes and import fees are the customer's responsibility and are not included in checkout totals.
• Cellular service coverage varies by country — confirm coverage with support before ordering outside the USA.

Lost, stolen or damaged packages

If tracking shows delivered but the package isn't there, check with neighbors and your building first, then contact us within 7 days. We'll open a carrier claim and work it to resolution.

Arrived damaged? Photograph the box and the device, email the photos to support within 48 hours, and we'll ship a replacement immediately at no cost to you.

Multi-item and fleet orders

Multi-device and fleet orders may ship in more than one box, sometimes on different days. Each shipment gets its own tracking number.

For fleet quantities, contact us and we'll coordinate delivery and staged installation.

Returns and refunds

Shipping and returns work together: every order is backed by a 30-day money-back guarantee and a 3-year warranty.

Full details are available on our Refund & Returns Policy page.