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GPS BOSS · Guarantee

Refund & Returns Policy

30 days to try it, a 3-year warranty behind it, and a real support team that answers. Here's exactly how returns and refunds work.

Last updated: August 18, 2026
30 Days

The GPS BOSS 30-Day Guarantee

Install your GPS Boss tracker, watch it work, and if it isn't right for you, return it within 30 days of delivery for a full refund of the product price. No restocking fee, no interrogation.

The 30-day guarantee

Install your GPS Boss tracker, watch it work, and if it isn't right for you, return it within 30 days of delivery for a full refund of the product price. No restocking fee, no interrogation.

We'd rather fix the problem first: most returns we see are placement or setup issues our support team solves in one message.

Having trouble with your tracker?

Contact our support team before returning your device. We may be able to solve the issue quickly without requiring a return.

What qualifies for a return

  • Request submitted within 30 days of the delivery date.
  • Device and included accessories returned complete.
  • Normal installation wear is fine — we expect the device to have been used.
  • Proof of purchase (order number or email) provided.

What isn't covered

  • Requests made more than 30 days after delivery.
  • Devices with intentional damage, crushed housings or removed labels.
  • Lost or stolen devices (these fall under insurance, not returns).
  • Items bought from unauthorized third-party sellers.
  • Redeemed bonus incentives, such as an activated hotel savings card, are non-refundable in cash.

How to start a return

Starting a return is simple. Follow these four steps and our support team will guide you through the process.

1
Contact us Email support with your order number and reason for return.
2
Get your RMA We reply within one business day with an RMA number and return address.
3
Pack & ship Securely pack the device and accessories and include your RMA number.
4
Send tracking Send us your tracking number so we can monitor the return.
Start your return

Email [email protected] with your order number and reason for the return, or call 1-800-555-1234.

Return shipping costs

If the item arrived damaged, defective or incorrect, we cover return shipping and send a prepaid label.

For change-of-mind returns, return shipping is the customer's responsibility. Original shipping charges, if any, are non-refundable.

Refund processing time

Once your return arrives, here's what happens:

Within 2 business days We inspect and approve the returned device.
Refund issued The refund is sent to your original payment method.
5–10 business days Banks typically post the credit within this timeframe.
Refund confirmation

You'll receive an email confirmation the moment your refund is issued.

Exchanges and replacements

Want a different model, or received a defective unit? We'll ship a replacement as soon as your return is scanned in transit, so you're never left without coverage.

Defective units inside the 3-year warranty are replaced at no charge.

Order cancellations

Orders can be cancelled for a full refund any time before they ship — usually within the first few hours. Once a label is created, treat it as a return using the steps above.

Warranty claims after 30 days

Past the 30-day window, your device is still protected by the 3-year limited warranty against defects in materials and workmanship.

Email support with your order number and a short description; approved claims are repaired or replaced at our option.

Need help with a return?

Our support team is here to help you with returns, refunds, exchanges and warranty claims. Contact us and we'll guide you through the next step.

Contact GPS Boss Support →